Before we had new technology and e-commerce, we had good old-fashioned customer service. Store owners and service technicians knew you by name. They would do what it took to make your experience a good one. And you knew them and could recommend them personally to your neighbors. Today, many believe that this level of customer service is dead and replaced by heartless technology.

But good old-fashioned customer service is not dead and has not been replaced everywhere. The heart of that customer service was and will always be a real human connection, with the trust, respect, and loyalty that come alongside that. We at Pittsburgh Gas Grill and Heater Company continue to provide that same level of good old-fashioned customer service that our Pittsburgh-area customers have grown up with even as we grow and expand alongside technology.

In our products and our service, we want to marry the best traditions of customer service with the latest and greatest in technology. Rest assured that when we arrive at your house for a service call, you’ll experience a best in class customer service experience while benefiting from the best natural gas technology available.