We’ve been helping Pittsburgh-area homeowners with their natural gas fireplace, fireplace logs, heaters, lanterns, smokers, and grills since 1986. Every so often, a customer asks why we can’t quote them an estimated price to fix their broken natural gas fireplace, gas logs, gas heater, natural gas lantern, or gas grill without first asking them a few questions.

That’s a good question. These days, it almost seems normal for appliances like grills, even famous brands, to break after a few seasons of use. Additionally, a new normal is that no company seems willing or able to repair your appliance that now won’t work. If you do locate a repair person, they probably already know what’s broken, because that part is always what breaks first, almost like it was designed to stop working after some number of startups.

The reason why we at Pittsburgh Gas Grill and Heater Company need to speak with you to provide an estimate to repair your broken natural gas fireplace or grill is that the fireplace logs and grills that we sell are designed and built to last for decades. During our phone call with you, we want to figure out what needs to be done to repair the broken parts of your fireplace or grill so that we can fix your natural gas appliance and have it working again.

To do that, we need to ask you some questions about your gas logs, grill, fireplace, smoker, or lantern. That’s why we want to talk with you before scheduling an appointment for us to come to you for a house call. When you want to fix whatever isn’t working with your natural gas grill or fireplace instead of simply replacing it, then we want to provide you with an honest and accurate estimate of the parts and labor that will be required to get it working again. That level of personalized service requires a good old-fashioned phone call.

Our service shop’s phone number is (412) 655-7444. Give us a call! We’d love to help you!